Refund & Exchange Policy

1. Overview

Thank you for shopping with Utonez Clothier. We want you to love your purchase, and we ask that you review your order carefully — including sizing and styling details — before checking out, as our policy below is final sale.

2. All Sales Are Final

We do not offer refunds on any item purchased from utonez.ng. Once an order has been placed and processing has begun, it cannot be cancelled, refunded, or exchanged, except as set out in Section 5 (Damaged or Defective Items).

3. No Exchanges

We do not accept exchanges for size, colour, or change of mind on any item. Please confirm your size and selections carefully before completing your order.

4. Bespoke & Made-to-Order Items

Bespoke pieces are produced specifically to the measurements and specifications you provide. Once production has started, these items cannot be cancelled, returned, or refunded, except where the item is defective or materially different from what was ordered.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, contact us within 3 days of receiving your order at the email below, with your order number and photos of the issue.

After this 3-day window, we are unable to offer a resolution. Where a claim is accepted, we will offer a replacement, adjustment, or store credit, depending on the circumstances — this is at our discretion and is the only remedy available once an order is placed.

6. Sizing & Fit

To avoid sizing issues, please consult our sizing guide before ordering, or leave your exact measurements in the notes at checkout for bespoke pieces. Utonez Clothier is not responsible for items that do not fit as expected where the customer's own measurements or size selection were used to produce or select the item — we strongly recommend double-checking measurements before ordering.

7. Custom & Sale Items

Bespoke/custom pieces and any items marked as sale or discounted are not eligible for return, exchange, or refund under any circumstances.

8. How to Report an Issue

• Email utonezclothier@gmail.com within 3 days of delivery with your order number, a description of the issue, and photos.
• Our team will review and confirm whether the item qualifies under Section 5.
• If accepted, we will agree a resolution (replacement, adjustment, or store credit) with you directly.

9. Acknowledgement

By completing a purchase on utonez.ng, you acknowledge and agree to this policy. If you have any questions, please reach out to us before finalising your order.

10. Contact Us