Privacy Policy

1. Information We Collect

• Contact details: name, email address, phone number, delivery address.
• Order details: items purchased, sizing, styling preferences submitted for bespoke orders.
• Payment information: card and bank transfer payments made via Paystack are processed directly by Paystack, and we do not store your full card or bank details; where you pay by direct bank transfer to our account, we retain the transfer reference and sender details necessary to confirm and reconcile your payment.
• Technical data: IP address, browser type, and site usage collected via cookies and analytics.
• Any images or measurements you voluntarily submit for bespoke styling requests.

2. How We Use Your Information

• To process, track, and fulfil your orders, including bespoke and made-to-order pieces.
• To communicate order confirmations, shipping updates, and customer service responses.
• To send marketing emails about new collections, promotions, or events, where you have opted in.
• To improve the Site, our products, and customer experience.
• To comply with legal and regulatory obligations.

3. How We Obtain Your Consent

When you give us personal information to complete a purchase or join our mailing list, we take that as your agreement to our collecting and using it for that purpose. Where we want to use your information for something else, such as marketing, we will ask for your express consent or give you the option to opt out.

4. Legal Basis for Processing

We process your personal data on the basis of: performance of a contract (fulfilling your order), your consent (e.g. marketing emails, bespoke fitting images), and our legitimate interest in operating and improving our business, consistent with the NDPA.

5. Disclosure of Your Information

We may disclose your personal information if you breach our Terms and Conditions, or where we are required to do so by law or by a competent regulatory or law enforcement authority.

6. Sharing Your Information with Service Providers

We share personal data only where necessary, including with:

• Paystack, our payment processor, to complete transactions.
• Courier and logistics partners, to deliver your order.
• Cloudinary, our media storage provider, for securely hosting order-related images and documents.

We do not sell your personal data to third parties.

7. Links to Other Websites

Our Site may contain links that take you away to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies.

8. Data Storage & Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Cookies

Our Site uses cookies to remember your preferences, keep you logged in, and understand how visitors use the Site. You can control cookies through your browser settings, though disabling them may affect Site functionality.

10. Your Rights

Under the NDPA, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention requirements.
• Object to or restrict certain processing, including marketing.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us using the details in Section 14.

11. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by Nigerian tax, consumer protection, or other applicable law.

12. Age of Consent

By using this Site, you confirm that you are at least the age of legal majority in your state of residence, and that you have permitted any minor dependants in your household to use the Site under your supervision.

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time; changes take effect once posted on the Site, and material changes will be highlighted here. If Utonez Clothier is acquired by or merged with another business, your information may be transferred to the new owners so that we can continue to serve you.

14. Contact & Data Protection Queries

Email: utonezclothier@gmail.com

Utonez Collections Ltd does not currently meet the threshold under the NDPA requiring a formally designated Data Protection Officer; privacy queries are handled internally by Unyime Anthony Oyom.